Support

Need help with Barsity? You're in the right place.

Common questions

I can't sign in / I'm not getting a verification code

Codes are sent via SMS and usually arrive within 30 seconds. If you don't see one:

• Check that you entered the correct phone number (US numbers only, no country code needed).
• Check your Messages app — sometimes codes land under a "Junk" or "Unknown Senders" tab.
• Wait a full minute before requesting a new code — repeatedly tapping "Send code" can invalidate earlier codes.
• Codes expire after 10 minutes. If it took you longer, tap "Send code" for a fresh one.
• Still not working? Email us with your phone number and we'll investigate.

I can't check in to a venue

Check-ins require you to be physically within about 150 meters of the venue. Make sure:

• Location permission is enabled in iOS Settings → Barsity → Location → While Using the App.
• You have a GPS signal (works best outdoors and near windows).
• The venue in the app matches the one you're actually at.

My friends don't show up when I search for them

Friends need to already have a Barsity account for you to add them. If your friend hasn't signed up yet, send them the app link and try adding them once they've made an account.

How do I delete my account?

Open the app → Account tab → Edit Profile → scroll to the bottom → tap "Delete my account." This permanently removes your profile, check-ins, votes, friendships, and reviews within 24 hours.

How do reviews work?

You can leave a short review (up to 120 characters) for any venue you're currently checked in at. Reviews are visible to everyone in the app with your username attached, and they automatically disappear at 10 AM the next morning. You can post up to 10 reviews per venue per night.

Someone posted something inappropriate

Tap the "…" (three dots) button on the review and select Report. The review will be hidden from your view immediately and flagged for us to review. We investigate reports within 24-48 hours.

How is my privacy protected?

Read our full Privacy Policy for details. Key points:

• Your phone number is never shown to other users.
• We don't sell your data or use it for advertising.
• Contact phone numbers used for finding friends are matched once and immediately discarded.
• You can delete your account and all associated data at any time.

Reporting bugs

Found a bug? We want to hear about it. Email barsitycontact@gmail.com with:

• What happened
• What you expected to happen
• Your iPhone model and iOS version (Settings → General → About)
• A screenshot if possible

Feature requests

Barsity is actively being developed and we love hearing what you want. Email suggestions to barsitycontact@gmail.com.

Legal

By using Barsity, you agree to our Terms of Service and Privacy Policy.

Barsity is an independently developed app. This support page is our primary help resource.